Field Service and Inspection

Overview

Direct access to critical client information with the ability to update details, create invoices and receive payments in the field increases your field service technicians’ productivity while reducing support staff duties.

Enabling data to flow freely between the field and your back office systems allows your business to run more efficiently, more accurately, and more dependably. Quantified businesses often see a return on investment within 12 months of implementation.

The Business Challenge

TouchStar software solutions have been successful in solving the following challenges faced by Field Service & Inspection businesses:

• Difficulties communicating with field workers
• Too many paperwork errors
• Long billing cycles
• Too much time spent on completing paperwork by field workers

Features:

• Centralized scheduling
• Paperless approach / Electronic storage of all paperwork
• Electronic signature capture
• Barcode scanning
• In field invoicing and payment of accounts
• Full inventory management for field workers
• In field access to customer history, including customer details, payment history, completed jobs, work in progress etc.

Benefits / Efficiencies Gained

• Efficient field data capture approach
• Elimination of duplicated data entry and erroneous paperwork
• Increased field worker productivity
• Reduced billing cycle
• Increased field worker autonomy
• Technicians spend less time on paperwork
• Data entered into the PDA is instantaneously processed into office's back end system
• Driving routes are optimized to reduce driving time

TouchStar Mobility & Enterprise Solutions are suitable for:

• HVAC
• Fire Protection
• Pest Management
• Elevator and Escalator Maintenance
• White Goods repair
• Any business with a field workforce

For additional information on field service software or our contact details
see Contact Us.