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TouchStar’s Professional Services team is well qualified in delivering customer focused solutions. Their industry experience and technical project expertise allows them to guide customers in executing automation initiatives that boost productivity, improve customer service, and enhance their administrative and mobile asset efficiencies.
The Professional Services teams employ a unique 8 Point Process. This mature, tested and proven series of procedures developed over many years, leaves nothing to chance.
Clearly defined project expectations are established, managed, met and client accepted to ensure Return on Investment and Internal Rate of Return, are met as well as achieving or exceeding efficiency targets.
Our Professional Services Team includes Business Analysts and Project Managers who specialize in the mobility space and utilize established project management processes to deliver winning results.
Fully understanding the implications of automation and how particular aspects of a business will be impacted is a critical first step in appraising mobile computing automation.
TouchStar has industry segment experts that can assist respective businesses learn more about automation best practices and develop a needs analysis plan from which automation criteria, systems and vendors can be comparatively evaluated against.
TouchStar also regularly facilitates user group and site visits with automation customers in similar industries where ideas and best practices are shared among non-competing companies.
We also offer a formal Business Process Review as part of a customer’s evaluation process, where more specific details of the business needs are captured in a 2 to 3 day comprehensive mapping and evaluation process, detailed documentation is produced to form a functional business specification that allows for future automation system design.
An important, and yet sometimes neglected element of automation, is the development of clear business objectives, establishing precisely how they will be measured and fully understanding what post automation processes are. Ensuring all the expected changes are made within the business to achieve automation goals requires disciplined change management and follow through.
TouchStar can assist developing a master change management plan with established departmental actions and milestones.
Building a unified vision of exactly what an automation initiative will mean to a business and what proactive steps are considered necessary will involve many stakeholders. Building consensus and multi-department buy-in throughout the organization is a vital process that we help to manage equally.
TouchStar provides software emulators, live web environments and other unique training aids to facilitate a training process that is regularly remote and typically involves trainee users who may be adopting a new technology for the first time.
Training collateral can be customized to each customer’s needs, language and culture, and training programs developed to match a customer’s circumstances. Both direct and train-the- trainer programs are offered.
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