Responder

Mobility automation for Emergency Services and First Responders

Responder™ software provides elegant command and control capabilities to improve operational effectiveness, process efficiencies and levels of service.

Overview

Responder brings together alert notification and quick response facilities and combines them with rapid dispatch, messaging, tracking, and tracing capabilities to increase productivity, team asset visibility and operational transparency. It employs a powerful, easy-to-use interface that can be driven via finger or voice command; and can be supported on any standard mobility platform designed with touch screen Windows® systems.

Based on the latest spatial database technology, Responder incorporates a navigation-centric environment delivering on-board, handheld, and online as well as offline mapping, turn-by-turn navigation and with spoken directions. It can be easily integrated with custom built GIS data and a variety of back-office systems.

Responder is scalable to meet the needs of small to large organizations and was developed to manage varied and complex data relations between field assets, control and operational centers and the customers and clients being serviced. Information is easily managed and can be shared or reported in as transparent a fashion as desired from point of order through to invoice production.

Service Challenges

Responder and TS Guardian™ products have been successful in solving the following challenges faced by emergency service based operations

• Quickly assign the right assets to a given alert condition or incident
• Operations-board command and control over multiple alerts, incidents, and responses
• Time consuming and inaccurate manual processes
• Long billing cycles

Features

• TS Guardian integrated enterprise application providing operational center administration and management
• Dynamic dispatch with assignment by closest asset (to alert or incident)
• Fully integrated database management, mobile communications, mapping and navigation
• Paperless approach with electronic storage of all paperwork
• Optimized routing, asset scheduling and ETAs
• Automated report production and dissemination (e.g. email)
• Intuitive, easy to use, handheld or in-cab interface
• On-road navigation with address entry, POIs, voice prompts and speech recognition
• Mobile, on-site and fixed sensors with integrated telemetry
• On-board diagnostics

Benefits

• Assets can be easily assigned and dispatched to the appropriate (e.g. closest) alarm or incident
• Real time reporting on alarm and incident response, performance and completion
• Managed transparency of user defined access to response and performance information
• Elimination of duplicate data entry and the associated errors and inefficiency losses
• Improved response time and enhanced command and control over assets and alarm/incident management
• Increased cash flow from reduced administrative costs and quicker and more accurate invoicing

Suitability

Responder and TS Guardian are suitable products for:

• Emergency Services
• First Responders
• Security
• Safety
• Convoy management

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