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Emergency Services

 

Overview


The ability to quickly identify, respond and maintain control over an alert, crisis or alarm situation is paramount to any successful Emergency Services operation or First Responder organization. Deployment of technological solutions to positively effect command and control over such conditions are only viable when both operational and field personnel and their associated informational and procedural requirements are met.

TouchStar’s integrated solution set of mobility, middleware and enterprise software applications provides seamless access between field personnel and their operations center staff and ensures that information is accurate and shared throughout the service network in a timely fashion.

The Business Challenge


TouchStar software solutions have been successful in solving the following challenges faced by Emergency Services operations and First Responder organizations:

  • Alert/alarm condition identification and notification across the service network
  • Field asset dispatch – right resource for the condition
  • Operational command and control over a diverse and quickly changing network
  • Management level reporting and after action/event assessment

 

Features

 

  • Dynamic dispatch
  • On-road navigation with turn-by-turn directions, address book, day-planner, Points of Interest and speech Recognition
  • Operations center applications suite –mapping, planning, optimized routing, reporting and document imaging
  • On-board diagnostics

 

Benefits / Efficiencies Gained

 

  • Quickly assign/divert asset(s) to corresponding alarms or incidents to improve operational effectiveness and increase customer service levels
  • Transparent, user-defined, access to response and performance information promotes continuance of efficiency gains
  • Executive reporting dashboard enhances decision making processes
  • Paperless operations reduces administrative costs and increases staff utilization

 

TouchStar Mobility & Enterprise Solutions are suitable for:

 

  • Emergency Services
  • First Responders
  • Security
  • Safety

 

For additional information or our contact details see Contact Us