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TS Messenger
Seamless Email Between Field Force & Office
Introduction
TS Messenger is a network server application with a mobility client that connects field users with enterprise email, calendar and task functions and provides a flexible and highly reliable communications conduit between office and field staff.
While TouchStar’s Mobility Applications already contain messaging functionality for direct supervisory staff, TS Messenger extends capability to a broader range of office based users and customers, and is designed to work with any TouchStar Mobility Application.
TS Messenger broadens enterprise groupware infrastructure to include field workers one-to-one or broadcast communications. With TS Messenger, a sales manager could email a fleet of delivery drivers to alert customers of a promotional deadline.
Features & Benefits
Simplified Mobility Use
Simple drop-down custom smart messages and responses are the primary means of user interface, which minimizes typed data and error margin.
Transparent Office Use
Office use relies on conventional email, task and appointment groupware, which is transparent to any mobility needs, excluding message length control. A mobility address book provides user and group addresses with simplified controls.
Paperless Support
Email, appointment and task activity is recorded and stored in the TS HyperDocs database. All field correspondence and TS Messenger activity can be electronically and securely reproduced, eliminating paper based records.
Seamless Interface
System design uses enterprise email interface standards to ensure existing office infrastructure remains free from any upgrade, patch or support constraints. The TS Messenger client resides in the Springboard menu, the external of core mobility functionality, and can be used at any time during an operator’s shift.
Accessible Via Enterprise Applications
While TS Messenger is a self-contained and independent application, TouchStar’s other Enterprise Applications can view messaging functions transparently. For example, a transport manager may send a thank you note to a driver after reviewing favorable Key Perfomance Indicator (KPI) reports via TS ReportPro.
Pragmatic Policy Controls
Policy limits on access, groups and users is managed through TS Messenger tables to maintain specific role based access and mitigate unnecessary communication traffic.
Connected Customer Option
Providing customers with field generated messaging is simple as TS Messenger utilizes conventional email. A service technician can directly email a customer with service visit results and a brief personal note.
Wireless Online or Batch Mode
TS Messenger is dually adaptive and supports batch based, end of shift or trip methodology and wireless online real time communications.
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Key Standards:
| Archiving Management |
Automated via MS Exchange Server and TS HyperDocs archiving to storage drives or any back-up media. |
| Email System Support |
MS Exchange server. |
| e-NABLE™ Plug-In |
TS Messenger seamlessly interfaces with all TouchStar Mobility Applications via e-NABLE Middleware. |
| Highly Scalable |
Supports small, medium and large complex fleet sizes. |
| MultiLanguage Support |
Unicode supported. |
| Operating System |
MS Windows Server 2000, 2003, XP and Vista. |
| Enterprise Plug-in |
Enterprise applications can call up TS HyperDocs transparently. |
| Server Function & Maintenance |
Address Book (users, vehicles, routes) Standard Responses (email, tasks) Standard Tasks Standard Appointment Types |
| Client Functions |
Create and Send Email Reply and Receive Email Confirm Tasks Confirm Appointments |
| UniVision™ Support |
Compliant with TouchStar’s UniVision framework common interface and security standards. |
| User Security |
Role based security and logging. |
 Download TS Messenger Brochure
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